Melián Alzola, L. & Padrón Robaina, V. (2006). Quality in electronic commerce B2C: Perceptions, expectations and importance. Service Industries Journal, v. 26(6), p. 671-687. https://doi.org/10.1080/02642060600850873
Melián Alzola, L. & Padrón Robaina, V. (2006). Quality in electronic commerce B2C: Perceptions, expectations and importance. Service Industries Journal, v. 26(6), p. 671-687. https://doi.org/10.1080/02642060600850873