Melián-Alzola, L. & Padrón Robaina, V. (2006). Tangibility as a quality factor in electronic commerce b2c. Managing Service Quality, v. 16 (3), p. 320-338. https://doi.org/10.1108/09604520610663525
Melián-Alzola, L. & Padrón Robaina, V. (2006). Tangibility as a quality factor in electronic commerce b2c. Managing Service Quality, v. 16 (3), p. 320-338. https://doi.org/10.1108/09604520610663525