Zogbhi Manrique de Lara, P., Suárez Acosta, M. A., & Aguiar Quintana, T. (2013). Hotel Guests’ Responses to Service Recovery: How loyalty influences Guest Behavior. Cornell Hospitality Quarterly, 1-13

  • Thursday 21 May, 2020

Zogbhi Manrique de Lara, P., Suárez Acosta, M. A., & Aguiar Quintana, T. (2013). Hotel Guests’ Responses to Service Recovery: How loyalty influences Guest Behavior. Cornell Hospitality Quarterly, 1-13

Instituto Universitario de Turismo y Desarrolo Economico Sostenible
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