Moreno Gil, S., Aguiar Quintana, T. & de León Ledesma, J. (2011). How perceived service quality is affected by service recovery paradox. The hotel customers experience. In First International Conference on Emerging Research paradigms in Business and Social Sciences -ERPBSS (pp. 171-17). Dubai, Arab Emirates: Middlesex University.

  • Sunday 31 May, 2020

Moreno Gil, S., Aguiar Quintana, T. & de León Ledesma, J. (2011). How perceived service quality is affected by service recovery paradox. The hotel customers experience. In First International Conference on Emerging Research paradigms in Business and Social Sciences -ERPBSS (pp. 171-17). Dubai, Arab Emirates: Middlesex University.

Instituto Universitario de Turismo y Desarrolo Economico Sostenible
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.