How hotel staff reacts to guests (un) fair treatment by the hotel

Zoghbi Manrique de lara, P.; Espino Rodriguez, T. Fco. & Guerra Báez, R. M. (2014). How hotel staff reacts to guests (un) fair treatment by the hotel. Investigaciones Turisticas (8), p. 1-22. 

Instituto Universitario de Turismo y Desarrolo Economico Sostenible
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