Aplicación de los criterios del Premio Baldrige a la gestión de la calidad total en las instituciones financieras

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Friday 28 April, 2023

Padrón Robaina, V. (1998). Aplicación de los criterios del Premio Baldrige a la gestión de la calidad total en las instituciones financieras. Alta dirección, v. 32 (198), p. 61-69.

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