Cómo reacciona el personal de hotel cuando observa un trato (in)justo hacia los huéspedes

Zoghbi Manrique de Lara, P.; Espino Rodríguez, T. F. & Guerra Báez, R. M. (2014). Cómo reacciona el personal de hotel cuando observa un trato (in)justo hacia los huéspedes. Investigaciones Turísticas (8), p. 1-22.

Instituto Universitario de Turismo y Desarrolo Economico Sostenible
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