Customer citizenship as a reaction to hotel's fair treatment of staff: Service satisfaction as a mediator - Instituto Universitario de Turismo y Desarrolo Economico Sostenible

Español
English

WHO WE ARE
TRAINING
- MASTER’S
- PhD
RESEARCH
NEWS
CHANNEL
CONTACT
Language:
- Español
- English

Customer citizenship as a reaction to hotel’s fair treatment of staff: Service satisfaction as a mediator

Wednesday 26 April, 2023

Zoghbi-Manrique-de-Lara, P.; Suárez-Acosta, M. A. & Guerra-Báez, R. M. (2017).Customer citizenship as a reaction to hotel’s fair treatment of staff: Service satisfaction as a mediator. Tourism and Hospitality Research, v. 17 (2), p. 190-203. https://doi.org/10.1177/1467358415613394

Data Protection Policy / Privacy Policy / Cookies Policy

Transparency

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

Enable or Disable Cookies Enabled Disabled

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

3rd Party Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

Enable or Disable Cookies Enabled Disabled

Please enable Strictly Necessary Cookies first so that we can save your preferences!

Cookie Policy

More information about our Cookie Policy