Martín, J. C.; Román, C. & Gonzaga, C. (2018). How different N-point likert scales affect the measurement of satisfaction in academic conferences. International Journal for Quality Research,v. 12, p. 421-440.
Martín, J. C.; Román, C. & Gonzaga, C. (2018). How different N-point likert scales affect the measurement of satisfaction in academic conferences. International Journal for Quality Research,v. 12, p. 421-440.