Identifying and determining the key processes for quality management systems in the hotel sector

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Thursday 27 April, 2023

Padrón Robaina, V. & Espino Rodríguez, T. F. (2007). Identifying and determining the key processes for quality management systems in the hotel sector. International Journal of Services, Technology and Management, v. 8, p. 529-545. https://doi.org/10.1504/IJSTM.2007.013946

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