Martín, J. C., & Román, C. (2010). Evaluating the service quality of major air carriers: a DEA approach. International Journal of Applied Management Science, 2(4), 351-371
Martín, J. C., & Román, C. (2010). Evaluating the service quality of major air carriers: a DEA approach. International Journal of Applied Management Science, 2(4), 351-371