Melián-Alzola, L. & Padrón-Robaina, V. (2007). Measuring the results in B2C e-commerce. International Journal of Quality and Reliability Management[ISSN 0265-671X],v. 24, p. 279-293. https://doi.org/10.1108/02656710710730870
Melián-Alzola, L. & Padrón-Robaina, V. (2007). Measuring the results in B2C e-commerce. International Journal of Quality and Reliability Management[ISSN 0265-671X],v. 24, p. 279-293. https://doi.org/10.1108/02656710710730870