Quality in electronic commerce B2C: Perceptions, expectations and importance

Melián Alzola, L. & Padrón Robaina, V. (2006). Quality in electronic commerce B2C: Perceptions, expectations and importance. Service Industries Journal, v. 26(6), p. 671-687. https://doi.org/10.1080/02642060600850873

Instituto Universitario de Turismo y Desarrolo Economico Sostenible
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