Quality of service and segmentation in the MICE industry: An approximation based on fuzzy logic

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Martín, J. C.; Román, C. & Gonzaga, C. (2017). Quality of service and segmentation in the MICE industry: An approximation based on fuzzy logic. Journal of Convention and Event Tourism,v. 18, p. 1-25. https://doi.org/10.1080/15470148.2016.1154808

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