The influence of service recovery and loyalty on perceived service quality: a study of hotel customers in Spain

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Thursday 27 April, 2023

Moreno Gil, S.; Hudson, S. & Aguiar Quintana, J. T. (2006). The influence of service recovery and loyalty on perceived service quality: a study of hotel customers in Spain. Journal of Hospitality and Leisure Marketing, v. 14, p. 47-68. https://doi.org/10.1300/J150v14n02_04

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