Zoghbi Manrique de Lara, P., Suárez Acosta, M.A., & Arias-Febles, J.M. (2014). Guests’ Perceptions of Hotels’ (un)fair treatment of Staff: Their Impact on Service Recovery. European Journal of Tourism Research, 8, 20-34

  • Tuesday 14 July, 2020

Zoghbi Manrique de Lara, P., Suárez Acosta, M.A., & Arias-Febles, J.M. (2014). Guests’ Perceptions of Hotels’ (un)fair treatment of Staff: Their Impact on Service Recovery. European Journal of Tourism Research, 8, 20-34

Instituto Universitario de Turismo y Desarrolo Economico Sostenible
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