Archivos: Publicaciones

Zoghbi Manrique de Lara, P., Teresa Aguiar, T. & Suárez Acosta, M.A. (2014). Hotel Guests’ Responses to Service Recovery: How loyalty influences guest behavior. Cornell Hospitality Quarterly, 55 (2), 152-164.

Zoghbi Manrique de Lara, P., & Suárez Acosta, M.A. (2014). Employees’ reactions to peers’ unfair treatment by supervisors: The role of ethical leadership. Journal of Business Ethics, 122(4), 537-549

Zoghbi Manrique de Lara, P., Suárez Acosta, M.A., & Arias-Febles, J.M. (2014). Guests’ Perceptions of Hotels’ (un)fair treatment of Staff: Their Impact on Service Recovery. European Journal of Tourism Research, 8, 20-34

Zoghbi Manrique de Lara, P., & Sánchez-Medina, A. (2015). An Exploration of Anomia as origin of Work Absence. WORK: A Journal of Prevention, Assessment, and Rehabilitation, 52(1), 71-81

Zoghbi Manrique de Lara, P., & Guerra-Báez, R.M. (2016). The way justice unleashes staff’s compassion toward hotel guests. International Journal of Organizational Analysis, 4(3), 471-486.

Zoghbi Manrique de Lara, P., & Guerra-Báez, R.M. (2016). Exploring the influence of ethical climate on employee compassion in the hospitality industry. Journal of Business Ethics, 133 (3), 605-617.

Zoghbi Manrique de Lara, P., Verano-Tacoronte, D. & Guerra-Báez, R.M. (2016). El bienestar y la conducta de los empleados de hotel en el contexto de la actual crisis económica. Investigaciones Turísticas, 11 (enero-julio), 96-115

Zoghbi Manrique de Lara, P., & Guerra-Báez, R.M. (2016). Fairness in the local movements of tourists within a destination: Justice perceptions, bus services, and destination loyalty. International Journal of Culture, Tourism and Hospitality Research, 10(3), 323-339

Zoghbi Manrique de Lara, P., & Ting-Ding, Y.M. (2016). The influence of corporate culture and workplace relationship quality on the outsourcing success in hotel firms. International Journal of Hospitality Management, 56 (July), 66–77

Zoghbi Manrique de Lara, P., & Ting-Ding, Y.M. (2017). Employees’ justice perceptions as a factor influencing successful outsourcing in the hospitality industry. International Journal of Contemporary Hospitality Management 29(69) 1619-1637.