Zoghbi Manrique de Lara, P., Suárez-Acosta, M.A., & Guerra-Báez, R.M. (2017). Customer citizenship as a reaction to hotels’ fair treatment of staff: Service satisfaction as a mediator. Tourism and Hospitality Research, 17 (2), 190-203.
Zoghbi Manrique de Lara, P., Suárez-Acosta, M.A., & Guerra-Báez, R.M. (2017). Customer citizenship as a reaction to hotels’ fair treatment of staff: Service satisfaction as a mediator. Tourism and Hospitality Research, 17 (2), 190-203.