Zoghbi Manrique de Lara, P., Teresa Aguiar, T. & Suárez Acosta, M.A. (2014). Hotel Guests’ Responses to Service Recovery: How loyalty influences guest behavior. Cornell Hospitality Quarterly, 55 (2), 152-164.

  • Tuesday 14 July, 2020

Zoghbi Manrique de Lara, P., Teresa Aguiar, T. & Suárez Acosta, M.A. (2014). Hotel Guests’ Responses to Service Recovery: How loyalty influences guest behavior. Cornell Hospitality Quarterly, 55 (2), 152-164.

Instituto Universitario de Turismo y Desarrolo Economico Sostenible
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